Frequently Asked Questions

Latest Policies

  • For UK customers, there is an added VAT tax that is calculated based on order value and shipping cost combined that will be reflected during checkout.

    For EU customers, unfortunately we have stopped fulfilling orders to the EU. As a small business we do not have the resources to comply with the new requirements currently in place. We hope to find a way to ship to the EU again in the future.

  • At this time, we are not accepting any commissions and custom work.

  • We do not offer nor sell digital copies of our artwork due to a risk of copyright infringement. All artwork, illustrations, graphics, characters, logos, and designs are copyrighted works of Zhi Wen Design LLC by Mandy Pui.

Reselling, Wholesale, & Other policies

  • All artwork, illustrations, graphics, characters, logos, and designs are copyrighted works of Zhi Wen Design LLC by Mandy Pui. All designs and items are for personal use only and any unlawful redistribution, reproduction, alteration, or transmission of any illustrations, artwork, graphic, characters, logos, and/or design on this website in any form or by any means, is strictly prohibited and punishable by USA, Canada and international copyright laws.

    We do not give permission to any reselling of our items. 

  • Yes, you can find us on Faire or you can contact us at hello@zhiwendesign.com

  • Zhi Wen Design has the right to cancel any orders that violate any part of our store policy as well as revoke all shopping privileges on www.zhiwendesign.com to any individuals without further notice.